Ensuring providers have a voice in the inspection process is central to LCA’s role. We argue for the right checks and balances in the process of inspection (signposting ‘natural justice’ principles) and call for a ‘duty of care’ to be owed to providers in the conduct of inspection and other service monitoring (cf ‘West Sussex’ case).
We also argue that commissioning and resourcing plays a key role in delivering service outputs and outcomes and these also should be subject to scrutiny when looking at quality and safety in care.
LCA have conducted a number of surveys looking at providers’ experiences of a CQC inspection. The full report on the first four surveys ‘An Inspector Calls’ can be read here.
We will follow up with further surveys in due course, resources allowing.
If you are a provider and have any queries about this survey please contact firstname.lastname@example.org