Dignity in Care Charter

Lancashire 'Dignity in Care'

LCA are proud promoters of 'Dignity in Care' in Lancashire. For service users, for family carers and for care workers.

Click here to download the Dignity in Care PDF

Care Providers in Lancashire can use this page to sign up to the Lancashire County Council Dignity in Care Charter on-line.

Simply click on the link below and follow the instructions

Click Here to sign LCC Dignity in Care Charter

THE DIGNITY IN CARE CHARTER This Charter is a joint initiative between Lancashire County Council & the Lancashire 'Social Care Partnership' - the partners being the Lancashire Care Association and the UKHCA (Lancashire Forum) - representing the providers of social care in Lancashire.

The Charter is a public statement that care providers and commissioners of services have agreed to. The Charter underlines what a person can reasonably expect when they need and use care and support services in Lancashire

We will:- 

Respect each individual for their uniqueness and make each individual feel that they matter 

Have zero tolerance of all forms of abuse 

Promote and encourage positive and respectful attitudes Respect 

Support people with the same respect you would want for yourself or a member of your family 

Treat each person as an individual with their own needs, wants desires and expectations 

Respect people's rights to have relationships

Respect people's rights to privacy and autonomy

Enable people to maintain independence, choice and control whilst managing any risks 

Ensure that services are provided in a way that meets an individual's likes and dislikes 

Act to alleviate people's loneliness and isolation Choice 

Provide a personalised service and treat each person as an individual 

Listen and support people to express their needs and wants 

Engage with family members, carers and care partners where this is appropriate

Help to maintain all entitlements associated with citizenship 

Ensure that people feel able to complain without fear of repercussions

Assist people to maintain confidence and a positive self esteem 

Support them in the realization of personal aspirations and abilities in all aspects of daily life

Adhere to guidance on nutrition in care homes and in the community and encourage nutritional screening

Those who commission services and those who provide them have a responsibility to ensure services are properly staffed and funded and are properly trained, vetted, supervised and supported. Policies and procedures will be in place to support Dignity In Care, to challenge discrimination and inequality, and to respect individual needs, covering Whistle blowing / Equal opportunity / Complaints and compliments / Safeguarding adults.

Commissioning will involve all stakeholders and partners, including users, carers and providers, to commission high quality personalised care